Frequently Asked Questions

Account Related Questions

The best way to find out if is right for you is to try it. That’s why we offer new customers a 30-day risk free trial. If, for any reason, you decide that is not right for you, simply cancel online, or call to close your account before the trial period ends. If you stay with past the trial period, you will be charged $19.99 a month for the service, including the $19.99 fee for the first month.

Your account automatically starts with $5 free postage to use during your trial and a free Supplies Kit ($5 Value) with address / postage labels and a user manual. As a new customer you will receive a FREE 5 lb. Digital Scale. The scale is a $50 value and is yours to keep with no additional obligation. Just pay for shipping and handling. You will also receive coupons for $20 in postage redeemable after your trial period ($10 per month for two months). Total value of your offer is $80!

$19.99/month – no hidden costs, cancel anytime.

There are no contracts to sign with, so you are free to leave anytime. Cancel online or simply call our toll-free number 855-608-2677, M–F 6am–6pm PT. One of our Customer Care Representatives will be happy to assist you.

How It Works

All you need is your computer and a printer and You can print on plain paper, your own envelopes or labels, or our NetStamps labels, which you can use just like regular postage stamps.

You can print the most popular USPS and UPS services in, including —


  • First Class Mail Letters (1 oz to 3.5 oz)
  • First Class Mail Large Envelopes (1 oz to 3.5 oz)
  • Priority Mail® (Domestic and International)
  • Priority Mail Express® (Domestic and International)
  • First-Class Package Service® (International)
  • Parcel Select Ground®
  • Media Mail®
  • Flat Rate Boxes & Envelopes
  • Regional Rate Boxes
  • APO/FPO Military Mail
  • Priority Mail Open and Distribute


  • UPS® Ground
  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • UPS 2nd Day Air®
  • UPS 3 Day Select®
  • UPS® Standard
  • UPS Worldwide Expedited®
  • UPS Worldwide Saver®
  • UPS Worldwide Express®
  • UPS Worldwide Express Plus®

No, it actually costs less. At, we don’t mark up the postage you print. In fact, with our negotiated USPS and UPS discounts, our rates are some of the most competitive rates available anywhere. Plus, you can mail and ship as much as you want. There’s no limit. is the same low price whether you send one letter or package or one million.

You can print postage from many of the software products you probably already use including Microsoft Word, Outlook, QuickBooks, and others. Also, you can import your contacts directly into from the most popular contact management programs.

You can have multiple people access your account, but only one computer can be logged in at a time. All users must also be using the account from the same location. If you’d like to have multiple users access the account simultaneously, you’ll need to upgrade to one of our multi-user accounts (Premier, Enterprise, or Pro Plus). With the multi-user option, companies can also monitor postage spending for individual users.

Mac users can use our web-based version we call Online. With Online, you can print stamps, envelopes, and shipping labels directly from your web browser.

Mac-compatible shipping software is also available with built-in through our partners – TrueShip and ShipStation.

We created Enterprise for companies just like yours. If you have 5 or more locations, we can create a network of accounts that can be monitored and controlled across all your locations. You’ll have complete visibility and control over postage spending. Plus, is a fraction of the price of postage meters. Learn more about our Enterprise Postage Solution.

With, you can track your mailing and shipping spending by customer, mail class, zone, and more!

Shipping and Online Selling

With USPS, customers have access to Commercial Base, Commercial Plus, Cubic Pricing, and Negotiated Service Agreements. Savings include:

  • Up to 16% on all Priority Mail Express® shipments
  • Up to 30% on Priority Mail® shipments
  • Up to 7% on international shipments
  • Up to 40% on package insurance

With UPS, customers get up to 73% off UPS 2nd Day Air® and up to 78% off UPS® Ground Daily Rates.* Plus, many common surcharges are waived, including the residential surcharge for UPS Ground shipments.

*UPS rates are limited to shipping from the continental U.S. only. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. These rates and any applicable discounts are subject to change at any time without notice. automatically imports orders directly from your shopping carts and marketplaces including eBay, Amazon, and Etsy. You can also import your orders from a CSV file, Microsoft Excel, XML, or your own ODBC. Connections with your data source can be established in under 5 minutes. It couldn’t be easier. Simply click, connect, and ship.

After a label is printed, automatically uploads the USPS tracking numbers, order info, and mail class back to the order source, including eBay, Amazon, Etsy, and your shopping cart.

Yes. allows you to print up to 10,000 labels in one click. makes international shipping easy by offering all international USPS mail classes. Customs forms are integrated into, so you can automatically select the correct USPS form option, delivery address, product description, and item quantity. Additionally, product restrictions are shown for each country, and we include the date, your name, and an “electronic round stamp” on the customs form, so no Post Office visit is required. Just hand the international package to your daily mail carrier, and your package is on its way!

We support all printers from laser and inkjet to high speed thermal printers.

Give your customers the ultimate in service by emailing them a pre-addressed, postage-paid shipping label when they need to return merchandise. The label can be printed by your customer from any web browser. You control the delivery speed, and more importantly, the shipping costs for your return delivery.

The Shipment Confirmation Acceptance Notice (SCAN) form ensures that your packages are scanned by the USPS when they are dropped off or picked up by a mail carrier, so your customer can feel confident that their package is on its way.

Using, you’ll be able to create a SCAN form with a few clicks. Then, hand the form to the clerk or mail carrier, and they will scan the barcode on the form. This scan records an Acceptance event for all the packages associated with the form without having to scan each package individually.

Yes, once you print a shipping label, will send a Shipment Notification email to the package recipient letting them know their package is on its way. This email includes the delivery address, mail date, mail class, estimated delivery date, special services, a customizable personal note, and a link with the tracking number so that the recipient can track their package.

Yes. can pull order or customer information from virtually any database, from Excel to SQL. also creates an export file that includes mail class, mail date, shipping cost, and tracking number.

Here's how it works...


Open a account

Simply click the “Get Started”enter your promo code and click the “GO” button to sign up for and get access to all the services of the Post Office right from your computer 24/7. Even get discounts you can’t get at the Post Office!


Try it out with $5 free postage

We’ll give you 4 weeks to see if is right for you. We’re so confident you’ll like, we’ll also throw in $5 free postage to use during those 4 weeks.


Don’t pay unless you stay

Cancel your account online or call 1‑855‑608‑2677 to cancel within the 4‑week trial period and pay no service fee. The monthly fee is just $19.99 plus applicable taxes, if any, including the first month. Your service will continue uninterrupted as long as you do not cancel.